At Handoura, we believe in honesty, transparency, and respect — both in the way we create and the way we serve. Below are our key store policies to help ensure a smooth and happy shopping experience.

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🧾 Orders

- All items are handmade and made-to-order unless otherwise stated.
- Once an order is placed, you’ll receive a confirmation email with details.
- Processing time is usually 2–5 business days before shipment.

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 💳 Payment

- We accept major credit/debit cards our secure checkout system.
- All prices are listed in AUD (Australian Dollars).
- Full payment is required at the time of order.

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🚫 Cancellations

- Orders may be cancelled *within 12 hours* of placement.
- After this time, your item may already be in production and cannot be cancelled.

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🧵 Handmade Disclaimer

- Each item is handmade, which means no two pieces are exactly the same.
- Slight variations in color, size, or texture are natural and reflect the charm of handcrafted work.

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🛍️ Custom & Pre-Order Items

- Custom orders require full payment upfront and are non-refundable.
- Pre-orders will ship on the estimated date provided. Delays due to materials or volume will be communicated via email.

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📦 Shipping & Returns

- Please refer to our *[Shipping & Returns] page for full details.

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 💬 Need Help?

If you have questions or special requests, we’d love to hear from you.  
Email us anytime at: *handoura.shop@gmail.com*

Thank you for supporting handmade 💛